iROOMit® App and Website Cancellation and Refund Policy

Effective Date: 04/01/2023

Basic membership is free. Basic members can add listings, browse matches, and send direct messages. In order to read messages received from other members and communicate using real-time chat or video, one must upgrade to VIP Membership. Fees for VIP Membership are as follows: $5.99 for a 7-day trial, $14.99 for 30 days, and $21.99 for 60 days. The 7 day subscription and 30 day subscription membership are recurring and renew automatically. iROOMit may occasionally offer discounts. All fees are non-refundable, even if you cancel before the expiration of your VIP Membership. If you do cancel your account before your VIP Membership expires, your VIP Membership will remain active until the expiration of the original VIP Membership upgrade period. Members are fully responsible for cancelling their recurring VIP subscription before the next payment is due.

Please note that the moment you upgrade and you purchase a VIP membership, either monthly or trial, ID Verification and/or Credit Report, you are fully responsible for the payment commitment terms and policies.

To make sure you don't get charged for a future payment, cancel your auto-renewal plan at least 24 hours before the end of your billing cycle. Auto-renewal plans that are not canceled 24 hours prior to the billing date do not qualify for a refund.  Auto-renewal plans must be canceled on the platform you made the purchase.

Purchasing a plan does not generate a verification status unless the Identity has been verified and approved by third-party providers.

App Store purchase: we do not have the ability to cancel and issue refunds for purchases placed via Apple, should you need to cancel and request a refund you can request it to Apple and they will provide a refund should you request to abide by their Terms of Service (TOS).

Google Play purchase: we do not have the ability to cancel and issue refunds for purchases placed via Google, should you need to cancel and request a refund you can request it to Google and they will provide a refund should you request to abide by their Terms of Service (TOS).

Web purchases: after a purchase is made, no refunds or prorated costs are available.

If you wish to cancel your VIP subscription at any time, please click here to visit your account settings.